According to Medical Group Management Association and other organizations that track trends, there is a documented loss in physician productivity, sometimes more that 25%, when control of the practice is transferred to a hospital or a large healthcare organization.

It is probable that the tools you already have will calculate the magnitude of your loss. By measuring such things as visits per day and revenue per professional, you identify the problem after the fact. The solution is often to count and condense FTEs plus ration and restrict expenditures.


The information generated by SayAh will help you identify issues more quickly plus it can pinpoint the specific areas that may need correction. SayAh brings patient satisfaction into the equation providing keys to resolving issues that may not otherwise be clear. (The problem is not always the physician.)


At the option of the user, SayAh can send alerts to e-mail or mobile devices anytime a survey’s results fall below a user specified low-rating threshold. This allows providers and administrators to know immediately when a patient is displeased (often while still in the clinic). This creates an opportunity for prompt action to be taken to rectify the situation. Acting on this patient feedback will result in overall improvement of professional and staff performance.


While SayAh does not measure productivity in the normal sense, it does help isolate factors that affect productivity.  Assuming that a four-person working team including a physician is responsible for $1,000,000 in revenue functions 25-40% below the required level, each day low productivity goes unnoticed and not addressed costs more than the annual cost of SayAh.


Healthcare is going to be the fastest growing industry in the United States for the next several years. Healthcare organizations will be adding doctors, nurses, staff, possibly clinics and ancillary services. There will be acquisitions and mergers. SayAh gives practice administrators and executives necessary real-time feedback to manage that growth and maintain a high level of patient satisfaction; plus, protect the corporate culture, standards and consistency.